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Redemption

Redemption occurs during this checkout process:
  • enter your voucher code in the space below then click REDEEM
  • observe the Billing Summary to see the balance payable
  • continue to Order Confirmation and then - if there is a balance payable - to our Payment Provider where you are prompted for your credit card details
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When redeeming a Promotional Voucher:
  • only one voucher may be redeemed against each order
  • the discount ONLY APPLIES if:
    • the Promotional Voucher code is current (not out-of-date)
    • the shopping basket satisfies the promotional rule eg discount only applies to shopping baskets with a value over $40
  • the voucher CANNOT be applied against the purchase of a Gift Certificate
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When redeeming a Gift Certificate:
  • You are encouraged to redeem your Gift Certificate as soon as you receive it (this helps safeguard against loss) - however you don't need to spend it straight away!
  • Its dollar value is added to your Gift Kitty which accumulates your money until you are ready to use it.
  • The amount of money in your Gift Kitty is shown:
    • on the Payment Page
    • in My Account
    • on the Shopping Basket page
  • The balance in your Gift Kitty may:
    • be less than the value of your purchases -> make sure you fill out your credit card details to 'top up' your Gift Kitty
    • equal the value of your purchases -> proceed with your purchase, no credit card details are required; your Gift Kitty will return to $0
    • be more than the value of your purchases -> proceed with your purchase, no credit card details are required; your Gift Kitty will then show your new, reduced balance
  • A Gift Certificate CANNOT be redeemed if your shopping basket contains a Gift Certificate.

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If you encounter any difficulty in redeeming a promotional voucher contact us for assistance.
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